WHERE WILL I SEE THE SHIPPING COST?
Shipping rates can be seen at the bottom of the cart page prior to checkout. Confirmed shipping costs will be displayed after completing your address information at checkout.
STANDARD UK SHIPPING
Our standard UK shipping is with with Royal Mail 2nd class, which usually takes 2-3 days. This is a non-tracked service, but parcels will be provided with a delivery confirmation code which provides the information you need if you have a missed delivery. Please be aware that Royal Mail sometimes experiences delays, especially in late December & early January.
EXPRESS & TRACKED UK SHIPPING
We offer an express, fully-tracked mainland service with UPS. This is a 1-2 day service, with next day delivery service in most parts of Britain. We also use Hermes for some products, which is a fully tracked 2-3 day service. Please always provide a mobile phone number.
We offer various international shipping services depending on location. Import customs duties, if applicable, are not included in the product of shipping cost. Please ensure you are aware of import costs from the UK. Please always provide a mobile phone number for international deliveries.
Unless stated differently on the product page, our dispatch times are 1-2 days including orders with personalisation.
DELIVERY MONITORING & ASSISTANCE
Please monitor your tracking or delivery confirmation code when you expect delivery to avoid parcels being returned to us. If you experience significant delays with your shipment, please contact us at firstname.lastname@example.org and we will do whatever we can to help resolve the situation.