MID YEAR / ACADEMIC YEAR PLANNERS & CHIC DAILY NOW AVAILABLE

Survey FAQs

Below are the answers to some commonly asked questions form the survey:

** Remember, this was only referring to the Daily Planner Original. We also have a Daily Planner Minimal and a Chic Weekly Planner in a 'dated' or 'undated' version. 

1. Page Marker/Bookmark

The answer is YES! We have one! We have a clip-in bookmark that clips in and out of the spiral. Shop for your bookmark here

We also have Jumbo Paper Clips that can also be used as Page Markers. (I use both the Book Mark above and the Paper Clips to keep all of my pages marked. 

2. Personalisation

YES! We introduced it last November. You were able to get your initials or a monogram on the cover of your planner. It was a separate product on the website, look here. It was also mentioned in the description of each planner product page.

3. 2018 Yearly Spread (pg 6 & 7)

My suggestion - you keep this page marked with a Jumbo Paper Clip so that you can always flip back to it.

Many of you are fans of this spread - YAY!  But if you are not sure what you can use it for, here are some suggestions from the crowd: Holiday Planning, Deadlines, Birthdays/Anniversaries, Budgeting, Important Dates, Doctor Appointments, Wedding Planning, Goals for the Year, Renewal Dates, to see all Monthly Goals together, Children's activities, etc

4. Weekly Schedule (pg 8)

My suggestion - another one to keep marked with a Jumbo Paper Clip if you find yourself using this page a lot. 

This is perfect for people who have shift schedules: Teachers, Nurses, Hospitality, Retail, etc.

Routine: Exercise - cardio every Mon, Wed, Fri & weights on Tue, Thurs, Sat.;  Trying to set routine in your life of an ideal week: wake up, do yoga, read inspo, shower, etc.

Other Uses: Children's Weekly Activities, Household Tasks/Chores, Social media Routine, Meal Planning, things that are similar every week, etc.

5. Weekly View (pg 14 - these pop up every week throughout the entire planner)

This is a new addition this year. 89% of you say to keep it and you find it useful. Here are suggestions of what others have used it for: Pre-planning the week on a Sunday, Overview of the Week, Food Planning, Exercise schedule that week, Social Media Schedule, etc.

6. Daily Page 

This seems to be very popular with most of you, as is. But of course, all of your are different and will use the page to suit your own life. Some of you have been using this planner for 2 years and some for the first year.

Affirmations: In 2017, we had 'I am grateful for' everyday, but we switched it up this year - many people said that it was difficult for them to think of something everyday. This year, the variety of affirmations is a good option to appreciate your day and yourself in a different light everyday. I really do encourage you to do these affirmations if you aren't doing it. Even if you repeat the same things over, it is good to drill positivity into your head. If you talk highly about yourself and others, you will believe these things. See the beauty in YOU and see the beauty in others, and see the beauty in your everyday, be thankful for the things we do have and not the thing we don't have. 

Meal Planning - last year the notes section had this title, but this year I have left the notes section open for you to use it however you wish. And the otes section has more space this year, to allow you the freedom of doing your own daily meal plan or daily exercise, etc.

Minimal Planner - did you know that this one doesnt have any of these prompts that the Original Planner has? Take a look here ...

Hello Day Original vs Minimal

For those of you looking for more space and something a little bit more simple - please take a moment to look at the Minimal Planners.

7. Common Issues Brought Up

Writing on the left page - Wire Binding gets in the way. Best solution - fold the planner back so that you have the left page facing you alone, and then it will be easier to write on it - try it, it works really well! 

More note space. Again, for more daily note space, please check out the Minimal Planner - it has more space to write on everyday. And for overall note space, you might have noticed I added more note pages to the back of the planner this time, but unfortunately I can't add much more without deleting other pages as well because then the planner will just get thicker and thicker. I went to the maximum thickness this time without going a step up in the binding. The next binding size up was huge! But I will try to figure it out. Maybe adding little booklets to the stationery range that you can fit into the pockets ... we shall see.

Yearly Goal Planning. I will be adding yearly goal planning in the next planner. It will be at the beginning of the planner. Many people have asked for it and I agree, I think it should be there. 

Budget. I have not yet decided how it will look, but I am hoping to try and fulfil some of your needs for that. It will most likely be a one page at the beginning of the planner to sort out your yearly budgeting/expenses. 

Too big. I understand that many of you think the planner is too big. But funnily enough I get requests to make it bigger to an A4 size - which I have to admit I kind of want myself sometimes, but that's because mine stays on my desk everyday. And I know that most of you who take it in your bag everyday would like something smaller. I am hoping to bring out something smaller next time, fingers crossed. I can only bring out so many different kinds a year, in hopes to please the masses and in hope that people will buy the different options available. 

 

LAST WORD

There is so much more to talk about and comment on, but it is impossible to get through everything, but trust me, I have my own notes of all the stuff you brought up. I will be making more changes that I haven't mentioned, or at least look into making them - everything is an expense for a small business, but I am trying my best! I really appreciate you taking the time to tell me your honest opinion about Hello Day. If you have anymore to add, thoughts are ALWAYS welcome! Pretty pleeeeease email me with your ideas - it is the only way I will know.

hello@helloday.co.uk

Kirsten Signature

Terms and conditions of sale

  1. Introduction

1.1   These terms and conditions shall govern the sale and purchase of products through our website.

1.2   You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3   This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Interpretation

2.1   In these terms and conditions:

(a)   "we" means Hello Day; and

(b)   "you" means our customer or prospective customer,

        and "us", "our" and "your" should be construed accordingly.

  1. Order process

3.1   The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2   No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3   To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you will be required to enter your contact details; once you have provided your contact details, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you must then select your preferred payment method, and our payment service providers will handle your payment; once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4   You will have the opportunity to identify and correct input errors prior to making your order by reviewing and editing your details at the final confirmation stage.

  1. Products

4.1   The following types of products are or may be available on our website from time to time: daily and weekly planners, notebooks and gift-wrap.

4.2   We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

  1. Prices

5.1   Our prices are quoted on our website.

5.2   We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3   Where applicable, all amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

5.4   It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5   In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

  1. Payments

6.1   You must, during the checkout process, pay the prices of the products you order.

6.2   Payments may be made by any of the permitted methods specified on our website from time to time.

6.3   If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4   If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)   an amount equal to the amount of the charge-back;

(b)   all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)    an administration fee of GBP 25.00 including VAT; and

(d)   all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

        and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

  1. Deliveries

7.1   Our policies and procedures relating to the delivery of products are set out in this Section 7.

7.2   We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3   For UK deliveries we will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

7.4   We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 3 days following the later of receipt of payment and the date of the order confirmation.

7.5   We will deliver products worldwide.

  1. Distance contracts: cancellation right

8.1   This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2   You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a)   beginning upon the submission of your offer; and

(b)   ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

8.3   In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In order to cancel, you must send us written notice, to be received by us during the Cooling-Off Period, by email or by post containing your name, address, and product order details (order number, Products ordered, and date of order). Our contact details can be found here. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4   If you cancel a contract on the basis described in this Section 8, you must send the products back to us (to Hello Day, 7 Victoria Drive, Sale, Cheshire, M33 3HZ). You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products. We suggest that you do this using a registered delivery service to reduce the risk of the Products not reaching us.

8.5   If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a)   if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b)   as otherwise provided in this Section 8.

8.6   If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

8.7   We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.8   Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.9   You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

(a)  the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised.

  1. Warranties and representations

9.1   You warrant and represent to us that:

(a)   you are legally capable of entering into binding contracts;

(b)   you have full authority, power and capacity to agree to these terms and conditions;

(c)    all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d)   you will be able to take delivery of the products in accordance with these terms and conditions.

9.2   We warrant to you that:

(a)   we have the right to sell the products that you buy;

(b)   the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c)    you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d)   the products you buy will correspond to any description published on our website; and

(e)   the products you buy will be of satisfactory quality.

9.3   All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

  1. Limitations and exclusions of liability

10.1 Nothing in these terms and conditions will:

(a)   limit or exclude any liability for death or personal injury resulting from negligence;

(b)   limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)   exclude any liabilities that may not be excluded under applicable law,

        and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

10.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

(a)   are subject to Section 10.1; and

(b)   govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

10.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under the contract.

  1. Order cancellation

11.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a)   you fail to pay, on time and in full, any amount due to us under that contract; or

(b)   you commit any breach of that contract.

11.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any breach of that contract.

11.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

  1. Consequences of order cancellation

12.1 If a contract under these terms and conditions is cancelled in accordance with Section 11:

(a)   we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b)   you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c)    all the other provisions of these terms and conditions will cease to have effect, except that [Sections 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20] will survive termination and continue in effect indefinitely.

  1. Scope

13.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

13.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

13.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

  1. Variation

14.1 We may revise these terms and conditions from time to time by publishing a new version on our website.

14.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

  1. Assignment

15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

  1. No waivers

16.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

16.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

  1. Severability

17.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

17.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third party rights

18.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

18.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

  1. Entire agreement

19.1 Subject to Section 10.1, these terms and conditions, together with our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

  1. Law and jurisdiction

20.1 These terms and conditions shall be governed by and construed in accordance with English law.

20.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [England].

  1. Statutory and regulatory disclosures

21.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

21.2 These terms and conditions are available in the English language only.

21.3 The website of the European Union's online dispute resolution platform is available at https://webgate.ec.europa.eu/odr/main. The online dispute resolution platform may be used for resolving disputes.

  1. Our details

22.1 This website is owned and operated by Kirsten Wilson, trading as Hello Day.

22.3 Our principal place of business is at 7 Victoria Drive, Sale, Cheshire, M33 3HZ.

22.4 You can contact us:

(a)   by post, using the postal address given above;

(b)   using our website contact form; or

(c)    by email, using the email address published on our website from time to time.